|Monday – Tuesday:||Closed|
|Wednesday – Saturday:||10:00 am – 5:00 pm|
|Sunday:||1:00 pm – 5:00 pm|
You can find the latest internship and employment opportunities posted on this page.
Visitor Experience Coordinator
Reports to: Community Outreach and Visitor Experience Manager
Employment Status: Tuesday-Saturday, and every other Sunday.
Regular Hours: 40 hours/week, hourly. Must have weekend availability
Primary Functions: This position manages the daily operation of the museum. This includes managing the exhibits, Welcome Center, and volunteers to offer the best visitor experience with top-notch customer service. The person is the MOD and will work weekends. This position is the main contact to coordinate all tours, field trips, group reservations in both the Fox Theatre and the main museum. The position will work closely with the Business Manager operationally which includes, cleaning, supplies, visitor signage, POS ticketing. The role is highly visible to the public and requires an uncompromising focus on customer service and the quality of the visitor and member experience, experienced in managing hourly staff and volunteers. This role requires someone comfortable being both a pragmatic “doer” while also thinking and planning as a leader within their role.
- Manage the opening, closing, and general daily logistics of the museum.
- Coordinate museum operations making sure the facility is always in its best shape for the public. This includes making sure all brochures, gift shop items, cleaning products, etc. are stocked and organized. Routinely check on all museum technology and troubleshoot issues.
- Recruit, train, develop, and manage museum volunteers.
- Promote, coordinate, staff, and build relationships with groups and bus tours companies to increase attendance.
- Coordinate youth field trips and Education Trunk rentals.
- Lead museum tours and presentations as needed.
- Utilize current data and strategy to develop monthly board reports.
- Work with museum staff to coordinate museum emergency preparedness.
- Liaison with other museum professionals.
- Assist the Curator and Archivist with exhibit setup/teardown.
- Other duties as assigned.
- A college degree in education, history, museum studies, or related field, or the equivalent combination of education/experience.
- Customer Service and supervisory experience.
- Museum experience, as well as experience working with a diverse group of volunteers and interns, is preferable.
- Good communication skills.
Job Knowledge, Skills, and Abilities
- Creative and collaborative, with analytical and problem-solving skills.
- An eye for detail and the ability to keep the museum organized, stocked, working, and clean for the public.
- Outstanding written communication, including the ability to write effectively for a variety of ages and backgrounds.
- Willingness and flexibility to work events, programs, group visits, etc. that are outside of the normal schedule.
- Excellent verbal communication, with a proven ability to communicate effectively in public speaking and in interaction with key partners, funders, and professional affiliates.
- Ability to establish and maintain positive, effective relationships with a diverse group of people.
- Demonstrated ability to handle multiple projects simultaneously, ability to meet deadlines and budgets, appropriate, adequate and professional communications skills at all times.
- Flexible and able to handle unexpected situations.
- Knowledge of evaluation techniques and visitor surveys.
- Strong personal conviction and interest in social responsibility, diversity, equity, and inclusion.
Applicants should submit their resume and cover letter to firstname.lastname@example.org by Monday, October 25th.